Our Guarantee & Warranty - Servo Garage Doors McDonough

The Servo Garage Doors McDonough Guarantee

Since 2015, we’ve stood behind one thing: the work our technicians do on your garage door, the parts they install, and the price you agreed to before they touched anything. That’s not marketing language. It’s how we run every job in McDonough, from a broken spring in Eagles Landing to an opener replacement near the Square. We guarantee the repair is done right the first time, the scope is written down before work starts, and you receive a documented record of what we found when we leave. If it’s not right, we make it right. That’s the entire promise, and it’s backed by The Haven Standard, not a handshake.

Call (470) 928-4767

What’s Covered

• Workmanship on every repair and installation. If our repair fails or isn’t done correctly, we return and fix it under the 365-Day Done Right Promise, no invoice attached.
• Written price before any work starts. Clause 1 of The Haven Standard means you see a flat, written price and a written scope of work before a technician picks up a tool. No oral estimates. No surprises.
• Documented photo record of every visit. You get photos of what was found, what was replaced, and what the finished job looks like, so there’s zero ambiguity about what you paid for.
• Parts we install, handled properly. We service LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton, Craftsman, and Raynor systems, and the parts we use are matched to your specific door, not whatever’s on the truck that day.
• License and insurance on the page, not buried in fine print. Servo holds its own license and insurance as an independently owned and operated business under The Haven Standard.
• A clean work area when we leave. Broken springs, old rollers, worn cables, packaging. It goes with us, not into your garage or driveway.

Our Satisfaction Promise

Here’s the make-it-right process in plain terms. If you’re not satisfied with our work, call the same number you used to book the job: (470) 928-4767. A real person answers, 24/7. We’ll send a technician out to look at the door, and if the repair wasn’t done right, we fix it under the 365-Day Done Right Promise. That promise means exactly what it says: one year from the date of service, if something we installed or repaired fails, we come back and make it right. No pro-rated language. No arguing about who’s at fault. Our technicians are background-checked and uniformed, and they carry the same standard on every visit, whether it’s your first call or a warranty follow-up. The clause-by-clause structure of The Haven Standard exists so this isn’t a vague promise. It’s a written process with a documented record at the end.

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After

Licensed & Insured Backing

Licensing and insurance are the real guarantee behind every warranty we write. Servo Garage Doors McDonough is independently owned and operated under The Haven Standard, which means we hold our own license and our own insurance, not a parent company’s policy. That distinction matters. When a company operates under someone else’s license, your recourse changes. When we show up at your home in McDonough, the license on the page belongs to the company doing the work, and the insurance covers the job we’re on. If a technician gets hurt or something unexpected happens on your property, you’re not left sorting through corporate layers to find out who’s responsible. It’s us. That’s the part of the guarantee you’ll never see, and it’s the part that costs the most to maintain.

What We Don’t Guarantee, and What That Means

We don’t count on manufacturer warranties as our primary promise to you. Manufacturer warranties cover the part. Our guarantee covers the work. The two aren’t the same thing. A spring can be under warranty and still be installed incorrectly. A door can be warrantied and still be out of balance. When we install a part, we cover our labor on it for the full year under the Done Right Promise. If the part itself fails within the manufacturer’s window, we handle the replacement labor. What we won’t do is hide behind a manufacturer’s fine print to avoid responsibility for our own installation work. You called us to fix the door, not to mediate between you and a parts distributor.

Proof You Can Hold in Your Hand

The strongest guarantee is the one you can prove happened. Every visit from Servo Garage Doors McDonough ends with a documented photo record delivered to you. That record shows the failed part before we touched it. Clause 4 of The Haven Standard is why the technician photographs the broken torsion spring, the stripped gear, the failed logic board, before quoting a replacement. You see the evidence. Then you see the written price and the written scope. Then you approve the work. When we finish, you get photos of the completed repair. That’s the difference between a company that asks you to trust them and a company that shows you what they found. We’re the second kind.

Written by Marcus Deller, Owner at Servo Garage Doors McDonough, serving McDonough since 2015.