Frequently Asked Questions

We arrive at your home, inspect the door from top to bottom, and diagnose the actual problem. Then we show you what we found, with photos and readings, before we quote anything. You approve the written price, we complete the work, and we leave you with a documented record of what was done. No upsells, no "while we're here" additions. The whole visit usually takes 45 to 90 minutes depending on the repair. You'll know the cost before we start, every time.

Most of the time, yes. Our McDonough trucks are stocked with common springs, cables, rollers, sensors, and opener parts so we can complete the repair in one visit. If your door needs something unusual, like a specific Raynor panel or a rare opener board, we'll order it and schedule a return visit. We'll tell you before we leave the first time whether the job can be finished same day or needs a follow-up. Call (470) 928-4767 with your door's brand and symptoms, and we'll tell you what we're bringing.

For repairs, usually yes. We dispatch McDonough techs throughout the week and can often get to you within hours of your call. Spring replacements, cable snaps, and off-track doors are handled same day in most cases. New doors and full replacement jobs take longer because we measure, order, and schedule the install. Those get a free measure and a written price instead of a same-day promise. For any repair, call (470) 928-4767 and we'll give you an honest arrival window.

A standard torsion spring replacement in McDonough takes 60 to 90 minutes. That includes winding the new spring, balancing the door, and testing the full cycle. If the spring is paired, we replace both sides, because they wear at the same rate. The job is precise work, and rushing it creates a door that doesn't balance. We'd rather take the full 90 minutes and leave you with a door that lifts cleanly. Call (470) 928-4767 and we'll schedule a time that works for you.

Yes. When we install a new door or replace sections, we remove and dispose of the old door and hardware. It's included in the written price we give you before the job starts. No extra haul-away fee, no pile of steel left at your curb. If we're only replacing springs or an opener, there's not much to haul, but we still take the scrap with us. You won't have to rent a truck or make a dump run. That's part of the job, not a line item.

We install LiftMaster, Chamberlain, and Craftsman openers, and we service those plus Raynor and others. LiftMaster tends to be the strongest choice for McDonough homes with heavier doors or higher daily use. Chamberlain builds solid belt-drive openers that run quieter, which matters if your bedroom sits above the garage. We'll recommend a brand based on your door's weight and your opener's cycle count, not on what's in stock. Every opener gets tested after install, including the auto-reverse.

We recommend Raynor for steel doors and most residential replacements in McDonough. Their panels hold up well to Georgia humidity, and the insulation options fit our climate. Craftsman openers remain a good value for standard single doors. What matters more than the brand is the R-value and the spring cycle rating, and we'll explain both before you choose. You're not buying a logo; you're buying a door that lifts evenly for a decade. We'll show you the options in writing, with prices.

They fall under the same corporate parent, but the product lines differ. LiftMaster is built for the professional installer market and includes heavier-duty options with longer warranties. Chamberlain sells through retail and tends toward value-focused models. For a McDonough homeowner, the practical difference is motor strength, noise level, and warranty length. We'll match the opener to your door, not the label on the box. Call (470) 928-4767 and we'll walk you through the options in plain terms.

Depends on what's failed. Many older Craftsman openers just need a new gear, a new board, or new sensors, and we carry those parts. If the motor is worn out or the opener is more than 15 years old, replacement makes more sense than repair. We'll show you the failed part before we quote a replacement, because we won't sell you a whole opener when a $40 board would do the job. That's the whole reason Servo exists: show the evidence first, then quote.

Yes. Every pro working under the Servo name in McDonough is required to hold the license and insurance their state requires. That's a condition of the Haven Standard, not a courtesy. We don't send unlicensed technicians to your home, and we don't hide behind a brand name when something goes wrong. You're dealing with a local McDonough business led by Marcus Deller, with the licensing and coverage you'd expect from a serious operator. Ask us for the license number and we'll provide it.

We carry the insurance required for garage door work in Georgia, and our standard is that every pro working under our name holds their own required coverage. That protects your home, your property, and the person working on the door. If a spring lets go or a panel gets damaged during a job, it's covered. We don't work without it. Marcus Deller runs this branch with the expectation that every job is documented and every tech is verified. That's what Clause 3 of the Haven Standard demands.

Ask for three things: a written price before work starts, proof of license and insurance, and a physical address in the area. Then check whether their techs arrive in company vehicles with identification. A real garage door company in McDonough will show you all of that without hesitation. We'll provide our license information, our insurance coverage, and a written quote before we touch your door. If a company won't put the price in writing, that's your answer. Call (470) 928-4767 and put us to the test.

Yes, and we treat this as an emergency. A door stuck open leaves your home exposed, which is why we answer the phone 24/7 and dispatch a tech to McDonough as soon as possible. The cause is usually a broken spring, a snapped cable, or a door that's jumped its track. We'll diagnose it, show you the problem, and quote the repair in writing. You'll know the cost before we begin. Call (470) 928-4767 now and describe what happened.

Stop using the door immediately and call us. A broken spring means the door's weight is no longer counterbalanced, and the door can drop hard enough to injure someone or damage your car. Don't try to lift the door yourself. That's true for anyone, not just one company's customers. Torsion springs are under enormous tension, and the release of that tension is exactly what makes this a job for a trained professional. Call (470) 928-4767 and we'll get someone out to McDonough, day or night.

We dispatch techs from within the McDonough area, so most repairs are reached within a few hours of your call. We're not a remote call center; when you phone (470) 928-4767, a live coordinator answers and connects you with the local team. Once a tech is assigned, you'll get the details and a straight answer on timing. We won't promise a 20-minute arrival and then leave you waiting. For true emergencies, we'll tell you the soonest honest slot we can hold.

Every spring we install in McDonough carries a written warranty on the part and the labor. The exact term depends on the spring's cycle rating, and it's spelled out in the written quote before we start. You'll know exactly how long the spring is rated to last and what's covered if it fails early. That's Clause 1 of the Haven Standard: the warranty is in writing, not verbal. Call (470) 928-4767 and ask us for the exact warranty on your door's springs.

Yes. Every garage door job in McDonough is quoted in writing before it starts and leaves a documented record when we're done. If something isn't right, you have that record to fall back on. The guarantee is simple: the price we write is the price you pay, and the work is documented. If a repair fails under warranty, we return and fix it. Marcus Deller's team stands behind what we install. You won't chase us for a callback.

You get a written record of what we found, what we did, and what it cost. That includes photos of the failed part, the reading from the spring, and the warranty terms. We don't do verbal handshakes. The documentation is part of the Haven Standard, and it's why our customers can show any future technician exactly what was replaced and when. If you ever sell your McDonough home, that record goes in the folder with the HVAC and roof paperwork. That's how it should be.

No. Torsion springs carry thousands of pounds of stored tension, and when that tension releases unexpectedly, it can break bones or worse. This is the one part of garage door work we tell every McDonough homeowner to leave to a trained professional. Watching a video doesn't prepare you for the way a spring reacts when the winding bar slips. A professional has the right tools, the right procedures, and the insurance if something goes wrong. The cost of a pro is a fraction of an emergency room visit. Call (470) 928-4767.

Written by Marcus Deller, Owner at Servo Garage Doors McDonough, serving McDonough and Henry County since opening this branch.